Return policy

Return & Refund Policy

Effective Date: January 1, 2022

At [Your Store Name], we take product quality seriously. Every item is quality-checked before shipping. However, due to the nature of replica items and international logistics, we maintain the following return & refund policy:

📦 Return Policy

We accept returns under the following conditions:

  1. Wrong item shipped (wrong size, color, or model)

  2. Major defects or damage (must be reported within 48 hours of delivery)

  3. Package lost in transit (after confirmed investigation)

⛔ We do not accept returns for:

  • Buyer remorse or subjective dissatisfaction (e.g. "shape not perfect")

  • Used or worn items

  • Minor factory flaws acceptable in rep market

  • Customs seizures or delays (beyond our control)

🔁 Return Process

  1. Contact us within 48 hours of receiving the item.

  2. Provide clear photos or video proof (full pair, tags, flaws).

  3. Our team will assess the case and issue a return authorization if valid.

  4. Customer may be asked to return the item to a designated address at their cost unless it's our mistake.

⚠️ Unauthorized returns will not be accepted.

💵 Refund Policy

  • Full refund if the order is not shipped within the promised timeframe.

  • Partial refund or reshipment for eligible quality issues.

  • No refund once tracking shows "Delivered" unless valid complaint with proof.

  • Refunds are processed via original payment method (USDT / BTC / transfer), or store credit.

🛡️ Quality Control & Anti-Fraud Measures

To protect both buyers and sellers:

  • All pairs are shipped with photo/video proof before dispatch.

  • Each order may contain security tags / tracking identifiers.

  • Returned items must be unworn and in original condition.

📞 Contact

For return requests, please contact us:

📧 Email: [email protected]
📱 WhatsApp: +44 7448 043529

We appreciate your understanding and support in keeping the process fair and secure for all parties.